Question 1

How quickly can you fix my track misalignment?

Accepted Answer

Track misalignment is one of the most common garage door issues, and fortunately, it's usually a quick fix. In most cases, our technicians can realign your tracks in 30-60 minutes during a single service visit. For emergency situations, we offer same-hour arrival throughout the Methow Valley. The repair process involves loosening the track brackets, repositioning the track to proper alignment, and then securing everything back in place. We also inspect rollers and other components that may have caused or been affected by the misalignment. Call us at 1-509-461-1589 for immediate assistance.

Question 2

What causes track misalignment in garage doors?

Accepted Answer

Several factors can cause your garage door tracks to become misaligned: 1) **Impact damage** - accidentally hitting the tracks with a car or heavy object is the most common cause. 2) **Loose hardware** - over time, vibrations can loosen the bolts holding tracks in place. 3) **Foundation settling** - as your home settles, the garage opening can shift slightly. 4) **Worn rollers** - damaged rollers can force tracks out of alignment. 5) **Improper installation** - tracks that weren't installed correctly will eventually shift. 6) **Temperature changes** - extreme temperature fluctuations cause metal expansion and contraction. Regular maintenance can catch early signs of misalignment before they become serious problems.

Question 3

Do you offer financing for new carriage-style door installations?

Accepted Answer

Yes! We understand that a new carriage-style garage door is a significant investment in your home's curb appeal and value. We offer several flexible financing options to make your dream door affordable: 1) **0% interest for 12 months** on qualifying purchases over $1,500. 2) **Low monthly payment plans** with terms up to 60 months. 3) **No money down** options for qualified buyers. 4) **Quick approval process** - most decisions within minutes. Carriage-style doors typically range from $1,200 to $4,500 depending on material, insulation, and custom features. Contact us at 1-509-461-1589 for a free estimate and to discuss financing options that work for your budget.

Question 4

What is your service area?

Accepted Answer

We proudly serve the entire Methow Valley and Okanogan County, including Winthrop (our home base), Twisp, Mazama, Carlton, Methow, Pateros, Brewster, Bridgeport, Okanogan, Omak, and Riverside. Response times vary by location: under 30 minutes for Winthrop and nearby areas, under 45 minutes for most of the Methow Valley, and under 1 hour for the broader Okanogan County area. For emergencies, we dispatch immediately regardless of location.

Question 5

Do you provide emergency garage door service?

Accepted Answer

Absolutely! We offer 24/7 emergency garage door service with same-hour arrival for urgent situations. Whether your door is stuck open leaving your home unsecured, stuck closed trapping your vehicle, or has a broken spring or cable, we're here to help. Our emergency services are available every day including weekends and holidays. Best of all, we don't charge extra emergency fees - you pay the same fair rates as regular service calls. Call 1-509-461-1589 anytime for immediate emergency assistance.

Question 6

What warranty do you offer on repairs and installations?

Accepted Answer

We stand behind our work with a comprehensive 1-year warranty on all labor and installation. This covers any issues related to our workmanship, including adjustments, realignments, and repairs needed due to installation. Additionally, all parts and doors we install come with manufacturer warranties ranging from 1 year to lifetime depending on the component and brand. Our 100% satisfaction guarantee means if you're not completely happy with our work, we'll make it right - no questions asked.

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